FAQ

Firstly, IRRESISTIBLE by nelly is proudly Australian handmade & owned, vegan* and 100% cruelty free.

Is this Nelly Kalla's business?
It sure is!

Where will my order be shipped from?
All your goodies are shipped from Victoria, Australia - by Nelly personally!

Do you ship worldwide?
Of course!

How long until my order is dispatched?
All of our products are handcrafted and packed with passion, love and care. Please allow 1-3 business days for all orders to be completely processed and shipped out. Your patience is greatly appreciated especially during busy periods & sales days. Please note: All Custom Cr
ème Bar orders may take up to 7 business days to process.

How will my order be shipped?
All orders will be shipped via Australia Post or Couriers Please, depending on your location.

How long will my order take to arrive?
Shipping time varies on your location but will usually take between 1-5 business days. All orders are tracked (you will receive your tracking number via email) so you can keep an eye out for where your parcel is!

Do you have sales and discounts?
Of course! Please follow us on instagram to stay up to date with the laters offers! @bynelly_

Still have an unanswered question?
Please email us at info@bynelly.com.au and we will be sure to get back to you as soon as possible!

 

*All products are vegan except the Gingerbread Face Mask (as it contains honey) however our honey is ethically sourced and no bees were harmed in the process!