FAQ

Firstly, IRRESISTIBLE by nelly is proudly Australian handmade & owned, vegan* and 100% cruelty free.

Is this Nelly Kalla's business?
It sure is!

Where will my order be shipped from?
All your goodies are shipped from Ballarat, Victoria - by Nelly personally!

Do you ship worldwide?
Of course!

How long until my order is dispatched?
All of our products are handcrafted and packed with passion, love and care. Please allow 1-3 business days for all orders to be completely processed and shipped out. Your patience is greatly appreciated especially during busy periods & sales. Please note: All Custom Cr
ème Bar orders may take up to 7 business days to process.

How will my order be shipped?
All orders are shipped via Australia Post.

How long will my order take to arrive?
Shipping times depend on your location but will usually take between 1-5 business days for standard & 1-2 business days for express. All orders are tracked (you will receive your tracking number via email) so you can keep an eye out for where your parcel is! Please note: Australia Post is experiencing huge volumes at the moment due to COVID-19 which is resulting in significant delays. We highly recommend upgrading to express post if you don't want to wait as those parcels are prioritised and arrive much faster.

Do you deliver locally?
Absolutely! All local Ballarat orders are hand delivered by Nelly personally, usually in the evenings. You will receive a text message to confirm on the day you should expect your goodies. Deliveries are made within 1-2 business days but please allow a couple of extra days during busy periods & sales.

Do you have sales and discounts?

Of course! Please follow us on instagram to stay up to date with the laters offers! @bynelly_

Still have an unanswered question?
Please email us at info@bynelly.com.au and we will be sure to get back to you as soon as possible!

 

*All products are vegan except the Gingerbread Face Mask (as it contains honey) however our honey is ethically sourced and no bees were harmed in the process!